MAINTENANCE & WORK ORDERS

Maintenance requests as operating records.

A request should not disappear into a text thread. CyntientOps moves it from intake through assignment, field execution, proof capture, and reporting, tied to the building, the worker, and the client who asked.

FROM REQUEST TO RESOLUTION

One connected path, no dropped threads.

Intake arrives from client and vendor email, text, Rent Manager, or direct entry. Each request keeps its external work-order number and its lineage back to the original message, so nothing loses its thread when a client follows up.

LIFECYCLE OF A REQUEST

1 Tenant email: “radiator leaking in 4C” INTAKE

2 Linked to 135-139 W 17th St BUILDING

3 Scored against the roster, assigned to Edwin DISPATCH

4 Urgency set, status tracked on his route IN PROGRESS

5 Notes and proof photos captured in the unit PROOF

6 Completion reviewed by the admin REVIEW

7 Client-safe update promoted to the dashboard REPORTED

Filing a request in the app: building, title, location, category chips, priority, and photos or video attached at intake

INTAKE IN THIRTY SECONDS

A request is easy to file, so it gets filed.

Building, title, location, category, priority, and photos or a short video, captured right at intake. Compressed automatically, attached permanently.

And because in NYC a repair is rarely just a repair, the request keeps its compliance, inspection, and reporting context as it moves. The operational record reads as one story.

Frequently asked questions

What is work order management in CyntientOps?

Linking a request to a building, an owner, a worker, task status, notes, proof photos, and reporting context. The whole chain, not a ticket number in isolation.

Can maintenance requests be assigned to workers?

Yes. Managers assign and track maintenance work across field teams and buildings, and the system proposes assignments scored on skill, availability, proximity, and load.

Can completed maintenance include proof photos?

Yes. Completed work carries photo proof and notes tied to the building, task, worker, timestamp, and service record.

Does CyntientOps provide maintenance labor?

No. CyntientOps is the platform for intake, assignment, tracking, proof, and reporting. The labor is handled by your building team, contractor, or service provider.