PLATFORM OVERVIEW

One operating layer for NYC buildings.

CyntientOps connects work orders, field tasks, proof photos, workforce status, compliance monitoring, client reports, and portfolio context into one operating layer, led by the Chief of Staff Brief and Intelligence Panel.

Portal Building Detail: 201-205 West 17th Street, its own facade photo, open compliance count, service days, and open Tasks / Work Orders / Evidence / Violations tabs with live counts
BUILDING DETAIL · LIVE RECORD
THE CHIEF OF STAFF LAYER

The day, pulled into one brief.

Messages, photos, tickets, checklists, violations, worker updates, and reports live in different places. CyntientOps pulls the day into a Chief of Staff Brief so managers see what needs attention, what is moving, what is late, and what can be reported.

Chief of Staff Brief for priorities and decisions
Intelligence Panel: Now, Portfolio, Risk, and Insights tabs, with Quick Actions a tap away
Worker workflows for routes, tasks, notes, and proof
Client dashboards for approved proof, reports, and compliance context
BUILT FOR NYC PRESSURE

Around the daily reality, not a generic task list.

NYC buildings create a specific operational load: sanitation routines, maintenance requests, DOB/HPD/FDNY/OATH/ECB pressure, tenant issues, board reporting, and recurring field work. That is why ticket analytics sit on the admin dashboard as first-class signals: open and aging tickets, OATH exposure, and fines estimated in dollars. This is not a generic task list.

ROLE-AWARE VISIBILITY

Each role sees its own slice of the same record.

ADMIN

Every building, every worker, every open item on one screen. Priorities, risk, reports, and action queues for the whole portfolio.

WORKER

The day’s service items, queued in order and photo-gated. What to do next, with nothing else in the way.

CLIENT

Proof by building: approved photos, service records, and compliance context. The same record underneath, scoped for boards.

DAILY FIELD CALL · CURRENT + FORECAST

The day’s call includes the weather work before it becomes a surprise.

The Chief of Staff Brief brings today’s work, exceptions, and conditions into one call. When building records support it, forecast windows can propose route work — rain mats before rain, drain checks during storms, and retrieval after a sustained dry window — with the required proof already stated. Weather creates a reviewable work signal; it never pretends the job was approved or completed.

BEFORE · DURING · AFTER / PHOTO-REQUIRED WEATHER WORK
Operations Command showing the weather tile and Field Call strip: current conditions, today's high and low, and whether the forecast triggered a route change
WEATHER · FIELD CALL
ASK NOVA

An operations assistant that answers with the record.

Nova reads the same scoped building, task, photo, and compliance context your team works from. Ask where the exposure is and it answers with real counts and sources, not vibes. Every action Nova proposes runs through the same executor the buttons use, so nothing bypasses review.

NOVA · SCOPED OPERATIONS ASSISTANT

Answers that stay inside the record.

Nova works from the same scoped building, task, photo, and compliance records the team uses — not a generic knowledge base. Its view follows the signed-in role and portfolio scope, so each user sees only the operational context they are authorized to see. When an action is appropriate, Nova proposes it through the same policy, executor, and confirmation path as the product UI.

SCOPED SOURCES · EXPLAINED ANSWERS · REVIEW-GATED ACTIONS
Ask what needs attention Trace the source Preview before execution
Asked: “Which buildings have the most open exceptions right now?” (the portal clears the input once Nova answers)
Nova's answer to a scoped portfolio question, with the cited buildings and source chips shown beneath the response

Frequently asked questions

What is CyntientOps?

An NYC property-operations intelligence platform that connects field tasks, proof photos, maintenance requests, compliance monitoring, workforce activity, portfolio visibility, and client reporting for building teams.

Is CyntientOps a cleaning company?

No. CyntientOps is software owned by Franco Technologies, built to organize building operations. It supports janitorial, porter, turnover, painting, garbage set-out, and maintenance workflows performed by an operating team or service partner.

Who uses CyntientOps?

Property managers, building operators, field supervisors, workers, owners, and client stakeholders who need reliable visibility into service execution and building risk.

Does CyntientOps work on mobile devices?

Yes. It is built for web and mobile, so field teams capture task updates, notes, messages, and proof photos from the job site while managers and clients see role-appropriate dashboards.

See the proof workflow on your own portfolio.

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