PLATFORM OVERVIEW

One operating layer for NYC buildings.

CyntientOps connects work orders, field tasks, proof photos, workforce status, compliance monitoring, client reports, and portfolio context into one operating layer, led by the Chief of Staff Brief and Intelligence Panel.

THE CHIEF OF STAFF LAYER

The day, pulled into one brief.

Messages, photos, tickets, checklists, violations, worker updates, and reports live in different places. CyntientOps pulls the day into a Chief of Staff Brief so managers see what needs attention, what is moving, what is late, and what can be reported.

◆Chief of Staff Brief for priorities and decisions

◆Intelligence Panel: Now, Portfolio, Risk, Insights, Quick Actions

◆Worker workflows for routes, tasks, notes, and proof

◆Client dashboards for approved proof, reports, and compliance context

The Chief of Staff Brief: urgent items, tasks left, on-shift count, inbox and client brief queues

Ticket insights and NYC building pressure

BUILT FOR NYC PRESSURE

Around the daily reality, not a generic task list.

NYC buildings create a specific operational load: sanitation routines, maintenance requests, DOB/HPD/FDNY/OATH/ECB pressure, tenant issues, board reporting, and recurring field work. That is why ticket analytics sit on the admin dashboard as first-class signals: open and aging tickets, OATH exposure, and fines estimated in dollars. This is not a generic task list.

ROLE-AWARE VISIBILITY

Each role sees its own slice of the same record.

ADMIN

Every building, every worker, every open item on one screen. Priorities, risk, reports, and action queues for the whole portfolio.

WORKER

The day’s service items, queued in order and photo-gated. What to do next, with nothing else in the way.

CLIENT

Proof by building: approved photos, service records, and compliance context. The same record underneath, scoped for boards.

ASK NOVA

An operations assistant that answers with the record.

Nova reads the same scoped building, task, photo, and compliance context your team works from. Ask where the exposure is and it answers with real counts and sources, not vibes. Every action Nova proposes runs through the same executor the buttons use, so nothing bypasses review.

Nova answering a compliance question with live counts: 8 HPD, 8 DSNY, concentrated at one building

Frequently asked questions

What is CyntientOps?

An NYC property-operations intelligence platform that connects field tasks, proof photos, maintenance requests, compliance monitoring, workforce activity, portfolio visibility, and client reporting for building teams.

Is CyntientOps a cleaning company?

No. CyntientOps is software owned by Franco Technologies, built to organize building operations. It supports janitorial, porter, turnover, painting, garbage set-out, and maintenance workflows performed by an operating team or service partner.

Who uses CyntientOps?

Property managers, building operators, field supervisors, workers, owners, and client stakeholders who need reliable visibility into service execution and building risk.

Does CyntientOps work on mobile devices?

Yes. It is built for web and mobile, so field teams capture task updates, notes, messages, and proof photos from the job site while managers and clients see role-appropriate dashboards.